2/10 – Matig
12 januari 2025
Very Poor Customer Service
I planned this getaway for my sister's birthday. The cabins are a bit run down and old. The area is beautiful. There was a fire place and small heater and a small balcony right next to where all the employees hang out.
Followed instructions to turn on heater and nothing. Oh and not much for cell service. We decided to walk down to main lodge to eat and a drink, then tell them we need help with heater. Food and service were terrible and it was like they knew it would be bad. We were one of 2 customers entire time. Someone came by and got the heater working he was great. We started fire, went to bed and woke up feeling dizzy and nauseated. I knew it was monoxide poisoning. We immediately opened doors and went outside. We informed them and they treated us like idiots and asked if we could smell gas and that the detectorabove the door would have went off. I am not an idiot. Carbon monoxide goes to the floor not the ceiling and you can't see or smell it. ☠️🤬 The pure lack of making sure your guest are okay was non existent. Warning to others, beware of this place. We may not have woken up at all. Mentioning that the fireplace chimney had probably not been cleaned in a long time as this has been known to happen. I don't normally write these types of reviews but awareness might save a life.
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