My stay here was fine until it wasn't. I stayed from Dec 12th- Dec17. My birthday was on the 13th. On Dec 15th, i went to use the bathroom around 7pm to get ready for an 8pm dinner reservation. I closed the door behind me. When i tried to open the door again to come out, to my suprise, the door handle broke, trapping me in the bathroom. I AM SOLO TRAVELER. Thankfully, i had my phone on me and called the hotel main line. Unfortunately, the number they have on their website is for decoration, because i called 20x and no one answered!
My next option was to reach out to a guest who had been staying there when we met, and i told her my situation. I asked if she was still in the resort, and if so, if she could call front desk and send someone to get me. She had actually already checked out of the resort but kindly called the front desk from her home. She called for 30 min straight before she reached someone. I was trapped in the bathroom for a whole hour before anyone came to get me.
If i didnt have my phone on me i truly dont know what i would have done, and that thought is what terrifies me. I went to the front desk on Friday morning and spoke with someone about what went on. All they did was take a report, say sorry and offer to switch rooms, which i declined because that was my final night anyway.
This was an extremenly dangerous situation! Being trapped in a bathroom, while alone, and calling for help and no one answering your calls is infuriating.