I am not happy to write this negative review, because two years ago my wife and I stayed at this property for a family reunion of sorts and had an excellent experience. But we won’t be back a third time.
I booked the hotel for 3 nights, no problem. Then our plans changed and I booked an additional night in order to arrive one day earlier. The night before our arrival I called the hotel to let them know I had done this and said I wanted to stay in the same room for four nights instead of three.
No problem, said the night manager, who said to come in the morning after our first night and get our key cards refreshed. We did that. No problem, I thought. Shortly after noon, while I was in a meeting, I received a voicemail from the hotel’s front desk telling me it was past checkout time, and unless I was gone soon I would be charged hundreds of additional dollars.
She said the night manager did NOT combine reservations and I should have checked out that very morning. She never told me how I should have known this. Never apologized.
The internet service at this place was very spotty. When I went to the front desk to check, the same clerk told me to try a different hotel network. It had nothing. She never offered to check the system.
She never apologized for anything and didn't seem to care. But when I spend nearly $1,000 at a business, I care. Fortunately there are lots of other options in Sunnyvale.