Holiday Inn Toronto Airport East

Not only pissed at the hotel but you hotel.com. Never booking from you again.

Staff was uninformative and completed they task with errors and unprofessionally. Manager was rude, unapologetic, dismissive and condisening. Room service was sloppy and rude.

Could not turn heater down-too hot. Had to turn off completely.

Staff was great, room was good, no complaints

The property is undergoing renovations so it will be better I expect. However, each plane that flew was loud in my room. People talking outside down a floor or in the hallway was quite loud and disruptive during a conference call I was on. I would think there would be better sound proofing. I have feathers allergies yet this is the first hotel that didn’t have foam pillows as an alternate. Otherwise my room had been renovated and was quite nice. I liked it was attached to a Perkins restaurant. I appreciated the free airport shuttle service.

Air conditioner wasn’t strong, it was really hot in the building. There was construction going on, so we were woken up early by loud noises everyday.

Decent room and easy check-in, check-out and shuttle. I had to message them to ask how to get the shuttle and they replied within a few hours. It would be better if this was written somewhere on their page. The only problem I had, or would have had, was that the vent rattled pretty loudly. Luckily I brought earplugs. This is just for the room I rented, of course. I have no idea what the other rooms are like. So, if you are a light sleeper, bring your earplugs. If not, you'll be fine.

I had a rental car and was not aware of the 18 dollar surcharge until check-in. Furthermore the hotel is under renovation and the area I was in was rundown. Not what I expected of an airport area hotel.

Wifi had a weak signal maybe to due to be far away from the lobby not sure. The building was being renovated so I’m expecting this will be updated as probably not the first to say this.