4/10 – Redelijk
27 januari 2025
A nice facility run like the Bates Motel
I was not happy with my stay. Initially, when I arrived, the hallway outside my room reeked of weed and the room across the hall had it's door open and was playing loud music. The desk clerk (who was very professional) moved my room. However, both rooms had warnings in them that the water would be turned off between 9am and 2pm the next day (making a shower impossible). I called the clerk - he knew nothing - it was not until I returned from my evening out at 11 pm that he finally confirmed the notice was old and should have been removed. Next morning, the shower worked fine, but there was no shampoo in the room. Finally, the "continental breakfast" was basically a choice of oatmeal, a fruit bar, or a tiny pre-packaged muffins - no fruit, no toast, not even milk or creamer for the coffee. Again I asked the new desk clerk if they had creamer - his response "that's what we have" and then turned away. This was not a cheap hotel (Hotels.Com rate cost me $146.00 for the night). For $20 more, I could have and should have stayed at the Hilton across the street, where I'd have been treated like royalty. I won't stay with Extended Stay America in this location again.
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