Courtyard by Marriott Key West Waterfront

We stayed last year at this property. We had view and room overlooking back of hotel looking out over water. I rebooked room to go back to. We checked in late this time only to be told we had room with door on street and over looking pool. We were told to come back in morning to see if another room was available. I went and talked to manager and got no sorry you booked through hotels.com that’s room you booked. We also rebooked because of shuttle...... then we were told NO more shuttle...... but we could Uber or taxi.... that adds cost to trip and it was advertised that there was shuttle. Again told no sorry it wasn’t when you booked and basically given a smile by manager and see you later. The rooms are remodeled since last year the shower curtain has black mold on it. All in all it was much different than last year and we won’t be back to this hotel. It’s not close to duval street and after paying taxis and Uber the savings isn’t there as it’s few miles away. The road side is also very noisy and we were woken up every morning at around 5 am by honking cars and yelling.

the hotel was too far away from the sightseeing and breakfast coupon is confusing

It was okay. I saw little tiny bugs in bathroom and on counter under the television. Service for the breakfast wasn't very friendly and the line was forever long and the wait took very long for the food to come out.

A lot of plumbing issues. Clogged drain in the bathroom sink and there was a gross muddy mess left after the drain was fixed. Also the laundry room was out of service which just doesn’t work with a traveling family in Watersports heaven. I think the staff is trying but it’s tough when the building is in disrepair.

Great stay. Nice clean room