2/10 – Matig
13 januari 2025
Scored a fat zero in customer relations
Nothing that i planned for was actually there at the facility. I was hoping to order room service and watch a few movies and get some sleep. No room service. Ok i get it... post covd but hotels.com needs to update website. No pay per view movies. This one was not a big deal until i circled back to the hotels customer service. Engineer is out to lunch he'll be sure to visit your room once he returns. He did. He explained that the hotel hasn't had pay per view for over 2 to 3 years. So there is nothing to fix. I wrote back their manager. Who replied to tell me that the engineer told me that the pay per view has never been broken for 2-3 years. Which is odd since i was the one having the conversation with the engineer (not the manager). Now you have insulted me by challenging my memory. Now I am starting to see a patern. I respond to the manager that this was false advertising and that needs to be addressed. He responded that the Hilton website does not have pay per view movies on their website. They do. Under *more information * in the room details tab. Didn't stay. Packed up and left.
Patrick
Patrick, reis van 1 nacht
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