2/10 – Matig
7 jul 2025
I have been to many Marriott's and this is by far the worst one I have ever been to. We always have loved staying at Marriott's because of there friendly staff and great hospitality but this location definitely needs some immediate training in both areas. The staff is anything but friendly. As my family and I walked through the door we were not greeted. Even as I walked up to the desk I was not spoken to. I went ahead and told the receptionist we were checking in and still nothing. We were checked in and never told anything. I had to ask what floor our room was on and what other entrance I can take in order to get to my room and what amenities were available to us. I was never told what time I needed to check out or not even to enjoy my stay. I thought okay maybe this guy wasn't having a great day but no it is the entire staff they just look like they don't want to be there. Like they do not enjoy there jobs. I understand not always wanting to talk to others but please don't choose a line of work where it's all about customer service and hospitality. I will be reconsidering where I stay this point on due to this experience.
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