Thistle London Hyde Park Kensington Gardens

Quit and clean room. Great location.

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Gastvrij

Goed hotel, met mooie ligging naast Hyde park. Metro in onmiddellijke omgeving. Uitgebreid ontbijtbuffet, degelijke kamer.

The reception staff were great , friendly and helpful . The bar/restaurant staff either didn’t listen or had a language barrier. The rooms Aircon didn’t work properly and the mattress on our bed was old and when I sat on it I went through to the base. The bar closed at midnight on the Friday and 2300 hours on the Saturday, there were lots of people wanting drinks but couldn’t get them. I always thought hotel bars stayed open to its guests as long as the guests were there. Disappointing. .

The hotel is in a fab location. The staff were ok. The bed in my room was old and the mattress did not support your body or give a good nights sleep either. Over 20 people wanted serving at the hotel bar Saturday night only to find that the bar closed at 11pm. Very disappointed

Lovely warm welcome, comfortable room and good breakfast. Great check out. Charming and helpful staff. Well placed with taxi rank right outside and tube station round the corner. Easy access to everything and a beautiful view of the park. What More can I say.

Great location , right opposite Hyde Park , tube stations within five minutes of hotel ,

This was a sad experience of another London hotel that lacks everything and is over rated. I cannot believe they class this as a 4* star, I would of given it a 2 1/2 star. This is not the staffs fault, they were as accommodating as they could with the cards they have dealt with but the Thistle brand and management need to look at themselves and realize that basis amenities, conjoining doors to paper thin rooms with a low ceiling is not four star. A poor breakfast that London hotels seem to call ‘Continental’ is not worth the price. Having a petroleum station that sits below a hotel is a health hazard, a side entrance for a reception must be hard for those not familiar with the country is weird. The rooms are small, dingy and dated and you can hear every conversation in opposing rooms. Being from England I am so tired of overpriced and over rated London hotels that are run by poor management and have an overall lack of care and service is something we have come to expect but this does not exist in other cities. There is no complaint of the actual staff as they did the best they could. The best part of this hotel is the view of Hyde Park but given the paper thin walls next time I might as well stay in a tent in Hyde Park. After being on a trip in three different countries my own country continues to disappoint with a lack of care, lack of effort and overpriced. Will never ever stay in a Thistle again and I suggest the CEO is fired and they build their brand from the start.

Big complaint is no gym which one would normally expect in a 4 star hotel. Lifts are cramped, corridors are like tunnels, but the room size was adequate and clean. Large comfortable bed. Did not use restaurant or bar. Great location with very easy access to public transport.