2/10 – Matig
23 januari 2025
Very disappointing. A total waste of money!
Worst checkin I have ever experienced - ever. Employees at reception should probably not be working anywhere they are so nasty, aunprofessional and inappropriate. Slow, rude, ugly behaviour on the part of ALL of their female reception staff. I was looking forward to staying, in fact planned a train trip out one winter just to stay there - which fell through. I went away with a 'never again' attitude. These people (esp.at reception) were over the top sickening. Sicky filth an the desk, and nothing extra in the room that worked (scale, makeup mirror, radio were all out of order) were also not appreciated. When I told them about the desk, their response was: well you need to request that your room be cleaned. That was my first night and stickyness on the desk was at checkin. Upon asking about a cash deposit over the phone, I was told that would be fine. Upon arriving I was told that they do not do cash deposits unless it is two times the night of the room, times two. For 2 nights: over 1500 in cash is what this imbicle at reception kept telling me would be required for a deposit. The rudeness and overtly ugly behaviour was nearly impossible to tolerate. Not all employees were completely sickening, however. In fact some were exceptional, shining examples of customer service.I would say it was the younger (Sassy-age) females were the problem.
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