The Grand at Trafalgar Square

Great hotel in excellent location

This hotels feels luxurious, but this feeling stops after the entrance hall. Despite having an excellent location, I see no benefit with this hotel. Starting with the overall theme - this hotels feels old. The corridors are narrow and haven't been redesigned in ages. They are narrow, darkish and doesn't feel inviting. The room was the biggest disappointed. First, I'll mention that is was quite big, which is a plus, but that's it for the positive stuff. The room doesn't include a mini-fridge/bar, so cooling water or groceries you bought isn't an option. The bed wasn't comfortable. The restroom is a "container" inside the room. It's actually a box in the corner of the room, not even reaching the ceeling of the room. The ceeling of the restroom as made of metal panels, which makes noise every time you close the restroom door or even use the AC. Hot water were weak. Water draining is slow so you have a shower in a little pool and the whole experience feels like a motel rather than a hotel. The AC is SO LOUD. So you have to choose if you prefer cozy and loud or quite but cold room. Recepionist confirmed this is the case in all the rooms. Generally, the room didn't feel tidy. There was dust on some shelves and the shower didn't look very clean. The staff tried to help and suggested another room which was exactly the same. They were really nice and probably had nothing else to offer.

Really didn't enjoy our stay here. The location was fabulous, but everything related to service went downhill quickly. There was no toilet paper in our room, we called down 3x to request over an 8 hour period and it was still never brought. The bathroom was super tiny and had mold. The rooms were extra noisy and someone/s kept trying to repeatedly enter our room throughout the night which freaked me out. We thought this would atleast be a 3 star hotel, but bring ignored, awakened, and neglected begs to differ. The only plus is that they had a nice "club" style area to sit and drink coffee. And the location.

The room was a good size, the bed reasonable comfy, but we had no hot water for a shower and the bathroom (which was a mobility assisted bathroom for some reason...) was in poor condition, with lots of cracked and dirty clear plastic over all handles and rails etc

Really good location with helpful and friendly staff!

The actual room did not look anything like the photo. The bathroom was not clean. Not worth the price!

It's a wonderful place to stay. It's right in the middle of everything. Just walk outside and you're someplace you'd like to see. The people at the hotel are very nice and helpful. They don't charge for water like most places and the coffee from the machines is really very good! My family was impressed with The Grand at Trafalgar and we will stay there whenever we are in London again.

Great hotel at a great location. Room was very big and the bed very comfortable!

Wonderful, customer service was great, they offered us a bottle of wine - since we were celebrating our anniversary. Excellent hotel

Clean large room