The hotel is fantastic, a good value for the money, but what really makes it stand out are the staff. During a difficult visit and subsequent bereavement, the staff were unfailingly helpful, kind and flexible. When it became apparent that we would need a second room, every effort was made to help us find adjoining rooms. Highest marks go to Rachel and John, who helped us when things became extra difficult. The rest of the staff were also always smiling and offering comfort and I wish I could remember everyone's name.