W London

What sets this hotel apart from all others I have stayed at is the quality of the staff — they are without exception, exceptional. Warm, genuine, caring and creative. They do things you wouldn't even think to ask for. Everywhere should be like this.

Great location with walking distance to Chinatown and Leicester Square. Steps to Picadilly Circle underground. Tons of activities, action and fabulous night economy. One small complaint was housekeeping staff threw away my reusable wash cloth.

The service was excellent. Beyond expectation. Susana Oliveri was very kind and helpful. She helped to arranged birthday cake surprise for my daughter. Location is excellent. Will surely come back.

Excellent hotel and consistently high service striving to satisfy the customers needs at every opportunity. A note for all who book this hotel via hotels.com unable to receive reward points for staying as booking is via a third party and not direct with hotel. Unfortunately hotels.com did not advise of this so next time I will be booking via the hotel directly

I liked the accessible location but with that came a lot of people and noise. The hotel is very nice. Took some adjusting to the odd room setup but it works. I think the bad things about the hotel were the club in the lower lobby and the communication from the check in staff. Had some issues there. Overall, a good stay but would look around when I come back to London.