2/10 – Matig
12 aug 2025
Although the room itself was actually quite nice, I have to give an overall poor rating due to the extremely disappointing check-in process. When I made the booking via Expedia through TD, the confirmation email stated that, since this hostel does not have a front desk, a separate email would be sent one day prior to check-in with instructions for online check-in and registration.
However, I never received any such email, neither from Expedia nor from the hostel, on the day before check-in or even on the check-in day itself. To make matters worse, the hostel provided no contact information other than a phone number. I tried calling several times, and it was only on the third attempt that someone finally answered. The staff member did not sound very friendly, and although they said they would resend the email, nothing came through. I had to call back again, at which point they told me to send them an email so they could reply from there.
The entire ordeal took almost two hours, during which I was wandering the streets without even knowing the hostel’s exact address. At one point, I really thought I would have nowhere to stay for the next couple of days. The experience was so stressful that it still feels traumatic even now.
I strongly recommend you not to book this hostel if you are reading this review.
CHI
CHI, romantische reis van 4 nachten
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