2/10 – Matig
12 juli 2024
Terrible! Worst experience in a hotel ever!
The outside building and front look nice but it’s a facade. Our room was on the backside, you have to pass a trash area and an ugly fence to get there, feels like you are put behind in a shed somewhere. The stairs up to the room were dirty and worn out. A dirty cleaning towel lying next to our door. The whole room was worn out, paint coming of etc. The bathroom so small you couldn t use the sink when you had the door open. The shower was broken, leaking water out of the pipe at several places. Had a horrible experience with my toddler using the shower when the water turned freezing cold suddenly, I was lucky I got him out just before the water got burning hot out of nowhere! The bed was so bad we couldn’t sleep, like cardboard with iron feathers sticking into your back. The people next to us said they slept in their car?!, which I couldn’t believe at all but that changed after we experienced the bed ourself. We booked the room also for the washing machine but there was no cloathing hanger, which they couldn’t provide when we asked for something to hang our clothes on. We asked to use a freezer for one night for our coolpack, that was not possible.
One night the fire alarm went on out of nothing (and for nothing).
When checking out they had charged food we didn’t order and we had to wait a long time before the came back and said the made a mistake. There are even more things that don’t fit in this box! Make sure you don’t go here!!
Dionne
Dionne, gezinsreis van 3 nachten
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