The owners were wonderful- super friendly and helpful. The breakfast was wonderful. Fresh fruit salad and made to order breakfast which was healthy and filling. Those were the good points. The location was decent as it was close to multiple tube stops. Now the areas that were not so good. The bed was not comfortable. (A topper would help). The pillow was thick, rather hard and not comfy. There was no top sheet which my wife and I found rather gross. They did bring one when I requested it the second night. Additionally the walls / ceilings were paper thin and we could hear the conversations , coughs , and walking around of our neighbors . The key for the door (we were in room 1) used a skeleton key which was really tricky. If their was a fire it would have been dangerous.
Lastly even though there were no signs, we were charged for the water and juice in the fridge. It was only a pound each, but we should have been told.
We really wanted to love this place because the owners were so nice, but there are opportunities to improve.