Unfortunately our stay was a nightmare. Our stay was from December 29th, 2024 through January 1st, 2025, booked a month and a half in advance. I received the confirmation email when booked, then a reminder a day before. No communication outside of that, please keep this in mind. We arrived at 3 PM to check in, then were asked to wait until 3:15 PM to do so (which was no biggie since there was a sign right behind the gentleman helping us stating check-ins were to happen after 4PM). We go back up to him at 3:15 and starts checking us in, but then gets told by housekeeping our suite wouldnt be ready until about 4:15, so of course he asks us to come back at that time and our room should be ready. We are very understanding people, we tell him we'll be back at the time he gave us to get our room keys and head down to unpack. We couldnt eat at their food court because they didnt have anyone to run it, so it was closed the entire time we were there. We came back at 4:30 PM (just in case). However, it still wasnt ready, and had to wait about an hour to check-in again because there was a line of other tired folks checking in at the same time. When we finally get everything taken care of, we head down to our room and were appaled by its condition. There were 4 child size pillows provided for a room of 5 adults, one roll of toilet paper for a 4 day 3 night stay, a cabinet door was missing, the bathroom door couldn't close, the room door was insecure and hot water took 30 mins to work.