The cleanliness of the hotel was a major issue. My room was not properly cleaned, with visible dirt in the bathroom and on the floors. It gave the entire place a neglected feeling, which was very off-putting for a supposed resort.
To make matters worse, the food options were extremely limited. I expected a variety of dining choices, especially at an all-inclusive resort, but that wasn’t the case. The few options available were repetitive and lacked flavor, leaving much to be desired.
Overall, this hotel did not meet my expectations, and I would not recommend it to anyone looking for a relaxing and enjoyable vacation in Cozumel. There are better options out there.