Check-In not a good experience cause the young lady after starting Check-In w me and took my id, stopped on two occasions to help other guests who came in after me. Overall a 30minute check-in, ridiculous. Prior to arriving, i calked to ask about hurricane damage, front desk told all rooms renovated. After arriving found this to not be true. Property quickly renovated after hurricanes but only the damaged ground floor rooms and outside common areas—-and a nice job too.
Found my room to have no functioning smoke detector. Called front desk, reached same person who checked me in, replied w someone will look at tomorrow. My insistence for safety, someone came to room within the hour.
Another day i had no water from bath faucet. Called, and young man said he would research and call me back…never received a call back. Had water that evening. Another day, loss electric in bathroom and half of sleeping room. Owen was fantastic! He immediately investigated the power outage and took quick decision to accommodate my needs.
Several days of rotten egg gas smell coming from shower drain. Called front desk, not resolved. Stopped housekeeping staff in 3rd day of smell and they got rid of smell immediately. In conclusion, weak front desk except the wonderful Owen. Fantastic Housekeeping as the place is clean. I will stay here again cause it has a nice pool, great location, and i loved porch outside Room 233.