Group of 9, we had a wonderful time at this resort. From the front desk (guest services) team (especially Gabriela and Yair). The bartendar (Jorge -- aka Jorge from the Jungle) was on point with the drinks (worth paying $12 extra for Hennyrita -- you only need 1, two max). Manuel at the Japanese restaurant was awesome as well! Although we took great pics on our phone, the pics from the Photo store at the resort, were outstanding! Although we traveled the beginning of December, the resort had the lobby, walk paths to the beach, etc., beautifully decorated. At the end of the day/trip, a great time was had by all -- I definitely recommend this resort, without hesitation. If I had to say anything slightly negative, it would be that most of us had priviliege rooms, the only time I saw by butler was when we checked in. I am not blaming the resort, as I was provided his WhatsApp info, but his services weren't really needed. Also, I highly recommend the room service food, I believe it is cooked by the Sports Bar staff (kind of tucked away across from the Photo Shop).