2/10 – Matig
14 apr 2025
Roach infestation and no staff on site
The room total was charged before I even arrived. I did not get any premarital emails as stated in the description. There is knot a front desk or staff on site. This was my worst hotel experience in more than 20 years. The photos and description are VERY misleading and outdated! There were roaches and maybe bedbugs, praying it wasn’t those. The hotel “could not” access my room while I was gone to spray for roaches and could not even supply roach spray, colors wipes or cleaning supplies for me to take care of it myself. I never would have stayed if it had not been a sold out weekend at every other hotel in the area. I barely slept for 3 nights with the lights on, used half a can of roach spray that I bought and had to clean the toilet and shower before I could use it. The food I bought on day 1 got thrown away bc the roaches were in the kitchen. They appear to have an infestation and should not be renting the rooms. I was in room 7 that DOES NOT have a door lock key pad, it has obviously been there and removed since. The door is warped and doesn’t seal and the locks were minimal, the dead bolt almost wouldn’t lock at all. The linens are worn and when I asked for clean towels they only replaced the ones used, there was a roach in one of the towels. Toilet didnt flush. I left 2 days early, I couldn’t stand it any longer. The person that I communicated with, only by text, kept telling me the “owner” would give me a refund, I haven’t seen that and have not reimbursed for supplies
Anna
Anna, reis van 5 nachten
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