2/10 – Matig
12 jul 2025
Most terrible vacation my family has had
Omg… where the hell do I begin!? The room was not ready for check-in as indicated, The rm was still being cleaned while the person was on the phone and took forever to do anything. We did not have linens until later. Then we were told we could not receive more b/c guests have to wash them to reuse. We could not sit on the balcony because there was bird poop everywhere. We had a rough time sleeping because the refrigerator & a/c made a lot of noise. I was in reg contact with my complaints and was even told I may be able to get some type of refund but nothing has been resolved. I would NEVER stay @ this facility again nor would I recommend to my worst enemy. I read the reviews so shame on me because I was hoping my experience was going to be better. NOPE! We left to go to another facility just so we could get a good nights sleep. How ridiculous ! I came to release stress not gain more. I’m very disappointed in the room AND the way this has been handled. What a waste of money and vacation. A refund is the least that can be done for my inconveniences.



Pamela
Pamela, gezinsreis van 5 nachten
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