DoubleTree by Hilton Hotel London - Chelsea

Goed

Very uncomfortable mattresses, blanket had a damp smell to it, we were told by a hotel member over the phone that a rollaway bed will be provided because we were 3 in total and the room had 2 beds, once we reached the hotel We were told by the supervisor that this will not be possible nor was anybody informed at the hotel by any member of staff. As a supervisor of the hotel clearly she could’ve provided the rollaway bed because of the phone conversation explaining that they do have them.

At check inn was told reservations only for one night not five. When we said 5. Was told way Hotel.com had made our reservations, the hotel took it as only one night.The room was not clean. Found many balls of blonde fuzzy hair on floor, TV didn't work nor a lamp,bathroom was so small you couldn't sit on toilet without knocking toilet paper off.Mgmt.did respond immediately by fixing TV and lamp. The next day I told front desk about floor needing vacuuming and though it was done, the vacuum must have been full as still scraps of "things" were left on floor. We rec'd a free breakfast for Xmas morn and a small box of chocolates for the dirty room problem. couldn't watch any news in English using the book in room as guide. Didn't complain until day before we left and a man came up and said it was a new TV and the channels were different than what was in their info book. I suggested they put a new paper guide in the rooms but was told we should have used the TV guide to find what we needed. It starts a #1 and English news doesn't show until #230. Who wants to scroll thru 200+channels?. The staff were all polite and we had a nice lunch and the free breakfast was also good. Though we did have a problem with being charged an extra amount in a separate charge & still not resolved. Joined the Hilton Honor Club,ng but have never rec'd confirmation and still waiting for the 5,000 bonus points for the incorrect billing.

Always an excellent stay at this hotel. Perfect for business trips.