New Road Hotel

Perfect for our engineers working away from home.

It was good

But the boutique vibe I anticipated was more hostel. The staff seems buzzy friendly until there's an issue, such as clogged overflowing sink, then they resort to calling you madam in every sentence. There was no one on site to fix it until the following day and it turned out there was no one on site at all besides a sole front desk clerk who was running the entire hotel. There were so manny similar niggles, such as they can't merge two separate bookings meaning your credit card deposit drops off without warning. Again the "Madam" treatment and the clerk clearly tattling to other staff. Bed is very comfortable but the bathroom is a mess and the open shower soaks the floor and stays soaked until the maid mops it. Add to this that the area around the hotel is less than salubrious - I wouldn't stay here again

Great hotel and service which helped us out in a pinch due to a bad Airbnb room. Room had great decor and shower was lovely. Air con made the room a bit dry but other than that it was great.

Lovely boutique hotel, Pierre White restaurant really good too..

No information when checking in just passed room key and told had to leave credit card deposit l said no won’t be spending on room then he said wand damage I said won’t be damaging anything

On arrival my room had clearly not been cleaned, the man on reception showed me another room which also had not been cleaned. After a few mins back down in reception they found another room which was spotless. And a complimentary upgrade. Service was excellent they sorted the issue straight away. Bed was super comfortable and room was quiet. Only gripe was not having a kettle in the room but there was unlimited free tea, coffee and hot chocolate from the common area on the floor. Excellent location, 5 mins walk to tube. Would stay again for sure.

It was a lovely hotel in a poor part of London.it was conveniently located 5 mins walk from the overground/underground station.the in house yoga roof space and little library were both a lovely touch.bring earplugs though for rooms facing feldgate street.

Lovely hotel, nice rooms, if anything the rooms were a bit small as once we had both of our cases in the room there wasn't much space left. Location let this h

Very clean and lovely hotel. Bathroom needed proper drainage and an exhaust fan. Everything got wet